BELLA CHOW LIMITED

Privacy notice

Updated 30 October 2026

This notice explains how Bella Chow Limited uses information in its WhatsApp ordering service and website. For questions, contact hello@thebellachow.com.

The current test service

The ordering service is being tested with approved testers. Menu prices and pickup details may be demonstration values. Test payments do not purchase food or create a real collection entitlement.

Information the service uses

• Your WhatsApp phone number and messages sent to the ordering service.
• A name, food preferences or reply language you choose to share.
• Draft selections, orders, payment receipt email, payment status and collection records when you use those features.
• Suggestions and requests you ask the team to record.
• Technical delivery and error records needed to operate the service.

Use WhatsApp to contact us deliberately; the bot does not read your other chats, contacts or photo library.

Why we use it

We use this information to answer questions, build and edit your draft, remember stated preferences, process orders, send updates, record feedback and investigate delivery problems. A preference does not authorize a purchase. Payment is checked against the payment provider before an order is marked paid.

AI and service providers

Messages and selected conversation context, preferences and order history are sent to Google Gemini to generate replies. Meta provides WhatsApp messaging. Google Cloud and the configured network gateway host and connect the backend. Paystack processes payment information when you open checkout. These providers process information under their own terms and privacy notices.

Bella Chow stores order references and payment status. Card entry happens in Paystack checkout; this backend does not collect or store your full card number or card security code.

Memory and retention

The backend retains messages, preferences and operational records to provide the service. Selected context is used for each reply. You can change your preferences or ask what the agent remembers.

Send “Forget me” in the same WhatsApp chat to clear saved preferences and conversation context and turn off personalization. This does not automatically erase operational order or payment records, or messages retained by WhatsApp and other providers. See data deletion instructions for requests covering other Bella Chow records. There is currently no automatic deletion timetable for operational records in this test service.

Access and security

The test service restricts testing to approved phone numbers. Webhook signatures are checked before messages are accepted. Staff functions require authentication, and credentials are kept out of model prompts and customer replies. Authorized operators may review records to fulfil orders or resolve a support request.

Contact and changes

For access, correction or deletion requests, email hello@thebellachow.com. We may ask you to confirm ownership of the relevant WhatsApp number before acting. Updates to this notice will appear here with a revised date.